Agenda

This year we have more hands on training, as well as 20 minute mini sessions to teach you more in less time. Please note that the sessions and times may change.

  • Day One
    Tuesday, October 3
    5:30PM - 7:30PM
    Welcome Reception & Registration
    Meet us at Boston Beer Works to register, eat, drink, and network with other attendees and CrunchTimers!
    Location: 112 Canal St, Boston, MA 02114
  • Day Two Morning
    Wednesday, October 4
    8:00AM - 4:00PM
    Registration
    8:00AM - 9:00AM
    Networking Breakfast
    Location: Metro Meeting Centers Start the day right and get to know your fellow participants!
    9:00AM - 9:10AM
    Opening Remarks
    9:10AM - 9:45AM
    What To Do While You're Here
    Join us for this fast paced 35 minute overview of the agenda. You will hear a synopsis from each presenter of what to expect during their session to help you better plan your day and get the most out of the conference!
    10:00AM - 10:45AM
    Counterpart Round Table
    You could learn a lot talking to smart people who do your job at other top hospitality companies... which is the goal of this session. Meet with your counterparts at some of the best names in the business, and trade CrunchTime tactics and strategies for making your business stronger.
    10:00AM - 10:45 AM
    CrunchTime in a Franchise Operation
    Come learn how CrunchTime works in a franchised operation, giving franchisors control over the things that affect their brand, like recipes, while giving franchisees control over things unique to their operation, like employee data, tasks, and accounting setup.
    10:00AM - 10:45AM
    Going Mobile
    Want to slash the time it takes for your team to do receiving, inventory counts, food safety checks, and performance monitoring? It's all possible through CrunchTime's mobile apps. Topics include mobile-product overviews, and instructions on how to get started using them.
    all day
    SQL for Smarties
    Hands-on sessions to create and improve your CrunchTime database access via SQL. By appointment, 20-45 minute sessions as needed. Head on over to Cambridge and reserve your time.
    all day
    Smaht Bah
    Stop by the “Smaht Bah" (Boston's version of the Genius Bar) and visit with a CrunchTime product expert. Be sure to bring specific questions – we've got answers! Head over to Cambridge and reserve 20-45 minute sessions as needed.
    11:00AM - 11:20AM
    The Silent Mentor – Staffing Level Templates (mini session)
    Want to give every one of your GMs a scheduling "mentor" that can show them how many people they'll need every shift to right-size their staffing? This is the session for you.
    11:00AM - 11:20AM
    Nutrition Data – Top Uses and Setup (mini session)
    Learn to use CrunchTime to classify your products and recipes according to nutritional data, allergens, additives, and more, so you can satisfy the your customers' demand for greater transparency about what's in their meals.
    11:00AM - 11:20AM
    Single Sign On Made Easy (mini session)
    In just 20 minutes you can learn what single sign-on is, how CrunchTime executes it, and how you might roll it out. Presented by our in-house expert, Haixi Liu.
    11:30AM - 12:00PM
    Executive Address
    12:00PM - 1:00PM
    Lunch and Learn: Implementation
    Come have a bite to eat while you hear the answer to the question, "If you could only tell your clients 5 things about making their implementation go smoothly, what would they be?"
  • Day Two Afternoon
    Wednesday, October 4
    1:15PM - 2:00PM
    Right Size Round Table
    Bigger and smaller companies both benefit from CrunchTime, but their resources, setup, administration, goals, and tactics are often different based on their size. In this session you'll engage in a structured conversation with people who work at companies about the size of yours, to share what works in any and all those areas.
    1:15PM - 2:00PM
    The Vendor Marketplace of the Future is Here – CrunchTime Xchange
    What if there was an online marketplace where all vendors could offer their goods, and you could track your orders with them digitally, from placement through reconciliation? Now there is - it's CrunchTime Xchange. Learn how to use this powerful platform to optimize prices, increase order accuracy and timeliness, and document every transaction.
    1:15PM - 2:00PM
    5 Tips for Tighter Inventory (hands-on)
    In this hands-on workshop you'll learn to improve your inventory process and minimize variances across all your locations through the use of scheduled inventories, a fine-tuned review process, reporting, and the Counter mobile app. This session is a great way to nail down the basics of a super-accurate inventory process.
    2:15PM - 2:35PM
    Export Mapping Demystified (mini session)
    Moving data like accounts payables, payroll, etc. out of CrunchTime can be made easy... learn about the tactics and resources you can use to make it happen.
    2:15PM - 2:35PM
    Save Time with New Imports (mini session)
    Did you know imports are available for the majority of CrunchTime setup data? Come learn about a few imports that save significant time, new imports that have been added and changes to existing imports you may not know were made.
    2:15PM - 2:35PM
    The Silent Mentor – Staffing Level Templates (mini session)
    Want to give every one of your GMs a scheduling "mentor" that can show them how many people they'll need every shift to right-size their staffing? This is the session for you.
    2:40PM - 3:25PM
    ROI Means King in French. We agree.
    In this session we'll help you improve your ROI in CrunchTime, based on what we've learned over the past 25 years of working with some of the greatest operators in the business. Topics will range from taking advantage of new technology, to avoiding the 3 biggest mistakes we've seen operators make over and over.
    2:40PM - 3:25PM
    Help Your GMs Ace Ordering and Receiving (hands-on)
    In this hands-on workshop you'll learn setup best practices, plus tips and tricks that will help all of your GMs order and receive faster and more accurately. Topics include setting up Suggested Order, drivers, the use of the Reconciler mobile app, and key reports.
    3:30PM - 4:15PM
    Peek Behind the Curtain
    Want to see a giant leap forward in app support? How we're changing the way we ensure client success? What development is up to behind closed doors? At this session you'll get a sneak peek, and see how it will benefit you.
    6:00PM - 9:00PM
    Odyssey Cruise on Boston Harbor
    Enjoy upscale fare, live music entertainment and stunning skyline views. Cruising year-round from Rowes Wharf, Odyssey shows you the most breathtaking views of Downtown Boston and its famous waterfront.
    4:15pm - 4:20pm
    Closing Remarks
    Wrap up today's sessions and get details on tonight's event!
  • Day Three
    Thursday, October 5
    8:00AM - 12:00PM
    Registration
    8:00AM - 9:00AM
    Networking Breakfast
    Networking made easy… just eat, chat, and follow up with your peers.
    9:15AM - 10:00AM
    3 Levels of Labor Management (hands-on)
    If you're ready to roll out our Labor module (or just want more info about it) this hands-on workshop will help you with best practices for setup, how to do data imports for employee information, tips for your rollout, and how to use the most important labor reports to right-size your staffing and strike a balance between service, and labor costs.
    9:15AM - 10:00AM
    Help your GMs Make the Most of TeamworX
    TeamworX is a VERY powerful mobile application for managing your workforce, and in this session you'll learn to set up and roll out its more advanced features to your GMs. In turn they'll be able to build more efficient schedules faster, control shift swaps and substitutions, and dramatically improve their communications with their staff.
    9:15AM - 10:00AM
    One Version of the Truth Round Table
    CrunchTime reporting gives you one view of the truth about how your company is operating. In this session you'll meet with people from other top companies to learn how they use the intel that comes out of CrunchTime to affect their food costs, operations, employee assessments, incentives, and strategic and tactical business decisions.
    all day
    SQL for Smarties
    Hands-on sessions to create and improve your CrunchTime database access via SQL. By appointment, 20-45 minute sessions as needed. Head on over to Cambridge and reserve your time.
    all day
    Smaht Bah
    Stop by the “Smaht Bah" (Boston's version of the Genius Bar) and visit with a CrunchTime product expert. Be sure to bring specific questions – we've got answers! Head over to Cambridge and reserve 20-45 minute sessions as needed.
    10:15AM - 11:00AM
    Mission Control
    You'll regret it if you miss this first-time-ever panel discussion with the four key people responsible for the vision and road map for CrunchTime, which will be focused on audience questions. It's a unique opportunity to trade ideas with our top decision-makers.
    11:15AM - 11:35AM
    Setting up New Locations (mini session)
    Are you rolling out CrunchTime to more locations due to growth, or a continuing implementation? We can show you how to save lots of time, in just 20 minutes!
    11:15AM - 11:35AM
    Single Sign On Made Easy (mini session)
    In just 20 minutes you can learn what single sign-on is, how CrunchTime executes it, and how you might roll it out. Presented by our in-house expert, Hai Xi Liu.
    11:15AM - 11:35AM
    Under the Hood of Suggested Order (mini session)
    Want to give every one of your GMs a scheduling "mentor" that can show them how many people they'll need every shift to right-size their staffing? This is the session for you.
    11:40AM - 12:25PM
    Build a Business Intelligence Dashboard
    This session is NOT an introduction to BizIQ; it's for current users who've tried the basics and want more. BizIQ whiz Erik Cox will lead you through the creation of more advanced reports, so when you get back to work you can create the reports you need to steer your business. Requires a PC and a BizIQ license.
    11:40AM - 12:25PM
    Top Tactics for Making Money with Bidmaster (hands-on)
    So you've got the basics of purchasing down, but now you're ready to focus harder on reducing costs and improving service to your locations. Join us in this hands-on workshop as we show you how that's possible through automatic recovery of over-charges (!), optimized setup, price tracking, Vendor preferences, Bid Sheet imports, and more.