Please note that the sessions and times may change.

The full conference begins at 11:30AM. Only the pre-conference sessions Smaht Bah and BizIQ workshop start at 9AM and 9:30AM respectively.

  • Pre-Conference Sessions
    Wednesday, September 18
    9:00 AM - 12:00 PM
    Smaht Bah
    The Smaht Bah is our version of the “Genius Bar” where you will have one-on-one time with a CrunchTime product expert. These sessions will be *by appointment only* and they will go fast! This year we’re also starting the Smaht Bah sessions before the seminars kickoff, so you won’t miss a thing. Sign-ups will be released closer to the conference, so keep an eye out!
    9:30 AM - 11:30 AM
    BizIQ Hands-On Workshop
    This session is just right if you're relatively new to BizIQ (or haven't used it, but want to learn how it works). Join Santosh Neupane, our Product Manager for BizIQ as he walks you through what BizIQ is designed to do, how to create reports using wizards, and how to turn those reports into visualizations that will get the attention of the people reviewing them. Bring your laptop!
  • Day One Afternoon
    Wednesday, September 18
    11:30 AM - 12:30 PM
    Registration &
    Welcome Lunch
    Start the conference right and get to know your fellow participants!
    12:35 PM - 1:00 PM
    Opening Remarks
    1:10 PM - 1:55 PM
    Helping your GMs do Inventory Right
    Your GMs will make or break your inventory management efforts every week. This course will show you what you can do to ensure that they're successful, including tips about setup, education, and reporting.
    1:10 PM - 1:55 PM
    Managing Labor from
    Learn how to use CrunchTime labor tools like staffing level templates, reporting, and the TeamworX mobile app to control your labor usage from beginning to end. This is a perfect introduction for the company considering CrunchTime labor tools, or clients who want to take a step back and review their process.
    2:05 PM - 2:50 PM
    Client Presentation | Panel: Secrets from Top Super Users
    This panel discussion will feature a Q and A session with expert-level Super Users from high performing clients. The best thing about experts is that they offer a shortcut to learning what you need to know, so join us and become a better super user immediately!
    2:05 PM - 2:50 PM
    Project Managing a CrunchTime Deployment
    In every project there are places where you can collect easy wins, and others where there are bottlenecks waiting to throw you off course. In this session we'll go into depth on how to avoid those slow-downs, and make your CrunchTime implementation faster and easier.
    3:00 PM - 3:45 PM
    Client Presentation Up and Running with TeamworX
    Learn how this client has implemented TeamworX to meet their labor scheduling challenges. You'll also hear about what's working best, the hurdles they've overcome, and the results that they're getting. A must-see if you're considering the TeamworX labor app.
    3:00 PM - 3:45 PM
    Building Smarter Budgets and Forecasts
    This session will help you and your GMs forecast more accurately, explore your Net Sales calculation options, and show you how to import budgets for better planning and comparisons. Forecasts and budgets drive GM performance… make sure you're doing it right!
    3:55 PM - 4:40 PM
    Counterpart Round Table
    Wouldn't you like a chance to speak with people at other restaurant companies that do what you do? Well this is it! It's on outstanding opportunity to trade ideas and best practices with people who know EXACTLY what you're facing every day.
    4:45 PM - 5:00 PM
    First Day Closing Remarks
    5:45 PM - 9:00 PM
    Boston Duck Tours & Night Shift Brewery
    After the close of our first day, we'll hop on Boston's world famous Duck Boats and take a tour they've customized for us, via both land and the Charles River. Finally, we'll hop off at Night Shift, a local craft brewery for dinner and drinks. You won't want to miss it!
  • Day Two
    Thursday, September 19
    7:30 AM - 8:25 AM
    Networking Breakfast
    Come rehash the previous day’s (and/or night’s) events, and get ready for round 2!
    8:30 AM - 9:15 AM
    Client Presentation
    Out of Body Experience: Exporting and Using Data
    Learn how these veteran clients get their CrunchTime data out of the system, and the various ways they use it to improve data integrity, reporting, auditing and more! Highlights will include examples of User Defined Exports and SQL queries being used today to run their businesses.
    8:30 AM - 9:15 AM
    Using Labor Rules to Lower Labor Costs
    Learn how CrunchTime can help keep your Company in compliance with ever-changing labor rules, while giving your GMs the information they need to save payroll dollars.
    9:20 AM - 10:05 AM
    Rollout Round Table
    Come to this fast paced tips, tricks, and ideas exchange. We'll mix and match clients who are fully implemented with CrunchTime and exploring its capabilities, with those who are not yet fully implemented, and are hungry to learn more about rolling out faster and better.
    9:20 AM - 10:05 AM
    Using Key Reports to Improve Your Performance
    A surprising number of clients under-utilize the wide array of CrunchTime reports available to them… that won't be you after attending this session! You'll learn which reports to use to drive profitability, reduce waste, and conserve your labor dollars.
    10:20 AM - 11:05 AM
    Client Presentation Getting Results with BizIQ Panel
    Join us for a panel discussion with seasoned users of our BizIQ business intelligence application. They'll share an overview of how they're each using the system, and then take audience questions - so bring yours! If you're curious about how BizIQ can give you insights into your business, this is the session to join.
    10:20 AM - 11:05 AM
    How Should you Manage your Prep?
    Join us for this session and at the end you'll be able to decide whether you should use Daily Prep, Auto Prep, the Prep Report or some combination of them to manage your prep recipe production. 
    11:10 AM - 11:55 PM
    Greatest Hits: 8 CrunchTime Best Practices
    After doing many Customer 360s to review clients' performance, we've noticed that there are a few select practices that benefit almost everyone. Join us in the session to hear us finish the sentence, "If I could only teach clients 8 things to make them more successful with CrunchTime, they'd be...."
    11:10 AM - 11:55 AM
    Supply Chain Plus
    Join our Product Manager (Cruise) and learn how the Secondary Markets and Alternate Primary Product features can help you control purchasing at your locations. You’ll also learn to use the Credit Recovery report to recoup vendor overcharges.
    11:55 AM - 12:40 PM
    12:40 PM - 1:25 PM
    Behind the Scenes with CrunchTime Training
    Come to this session to learn our approach to software training (and training in general). You'll also get advice about how to use the training materials we have available, and discover some new tactics we're using to help you make CrunchTime whizzes out of your people.
    12:40 PM - 1:25 PM
    What's the Latest?
    If you're not on version 6.4 or above, and you're wondering if you should be, join this session. It's the most efficient and concise way to learn the major benefits of versions 6.4 and 6.5.
    1:30 PM - 2:15 PM
    Product Strategy
    Join our President, Bill Bellissimo, as he discusses our plans for future products and enhancements, and the industry and market forces that are shaping them. This is the perfect opportunity to get an insider's look at our product pipeline.
    2:15 PM - 2:25 PM
    Closing Remarks